Shipping, Ordering and Payment

BONECO products purchased online can only be delivered to physical addresses and not to P.O. boxes. All online orders are processed Monday through Friday. Orders received on weekends, holidays and after 10am Eastern Standard Time will be processed on the next business day. Delivery is limited to the 48 continental U.S. states. Your shipments will be shipped via UPS standard delivery. You can expect delivery of most items within ten (10) business days after your order is processed. We also offer UPS 2nd day delivery. Shipping costs depend on the options you choose. The shipping cost will be determined during checkout.

Order Processing

BONECO North America Corp. accepts most major credit cards including Visa, Mastercard, American Express and Discover. Once an order is submitted by a customer, a hold will be put on the card for the entire cost of the order including shipping and tax (if applicable). If the card is declined, the customer will be prompted to re-enter the card information or to use another credit card. Upon approval of the credit card, an order confirmation will be sent to the customer via e-mail at the address provided by the customer.

The customer’s credit card will be charged once confirmation of shipment is sent to the web shop. Partial orders are billed as each item is shipped.

BONECO North America Corp. reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail.

E-mail Notifications

Customers will receive e-mails from BONECO North America Corp. advising them of the dates that their orders are confirmed and the dates that their orders are shipped (including the tracking numbers). In addition, customers may log into their accounts to see the status of their orders.

BONECO North America Corp. reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.

Sales Tax

BONECO North America Corp. is required to collect tax in all states where we have a physical presence. The sales tax calculated during checkout is an estimate and may vary slightly when your order is processed. BONECO North America Corp. has a presence in Illinois.

 
reddot design award winner

Our air treatment systems from BONECO healthy air stand for excellent quality, innovative solutions, expertise and an immeasurable wealth of experience going back over more than 50 years. As the leading manufacturer of top-quality air treatment products, the company’s Air Treatment Systems division ensures one thing above all: healthy air!